The Sales Support Representative provides administrative, operational, and customer-facing support to the Retail and Contract Sales Team to help drive revenue and ensure a high-quality customer experience. This role assists with order entry, quotes, product information, and coordination between customers, sales representatives, and internal departments. The position involves frequent interaction with residential and/or contract customers.
Pay: $17.00 hr
Duties and Responsibilities:
Respond to customer inquiries (phone, email, online chat, in-person) regarding product availability, pricing, lead times, order status, and delivery options.
Assist sales team in preparing quotes and sales orders for furniture and related products.
Enter and maintain sales orders accurately in the company’s order-management system.
Coordinate with warehouse, manufacturing, and logistics staff to confirm inventory, production timelines, shipping dates, and delivery appointments.
Provide product information based on current catalogs, specifications, and pricing lists; escalate technical or complex questions to appropriate team members.
Support sales staff during peak periods, including preparation of materials and follow-up on leads.
Review orders for completeness, accuracy, and compliance with company policies (e.g., pricing rules, discounts, tax treatment, shipping terms).
Process payments consistent with company policies and applicable payment security standards.
Maintain organized, accurate records of customer interactions, quotes, orders, returns, and credits in accordance with company record-retention policies.
Assist with returns, exchanges, and warranty-related coordination as directed by company policy.
Act as a liaison between sales, customer service, warehouse/logistics, and accounting to resolve order or billing issues.
Communicate order changes, delays, or other material updates to customers promptly and professionally.
Qualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred, especially in business, sales, marketing, or a related field.
Prior experience in sales support, customer service, retail sales, or order-entry roles, ideally in furniture, home goods, or a similar product environment.
Strong written and verbal communication skills.
Proficiency with office software (e.g., Microsoft Office or Google Workspace) and ability to learn CRM/ERP or point-of-sale systems.
Strong attention to detail and organizational skills; ability to manage multiple tasks and deadlines.
Ability to work professionally with customers, vendors, and internal team members.
How to apply:
Qualified applicants can apply online at www.megaforce.com or in person at 2511 Fayetteville Street, Sanford, NC 27332. For additional information contact our office at 919-774-8500.
Pay: $17.00 hr
