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Customer Care Representative

Sanford, NC 27330

Posted: 02/04/2025 Employment Type: Temp Job Category: None Job Number: 375162

Job Description


The Customer Care Representative reporting to Customer Care Supervisor, is responsible for answering customer calls via multiple queue line; handle each call in an efficient and professional manner. Utilizing overlapping skills and desktop tools to answer the customers’ questions and resolve or troubleshoot issues quickly and accurately. Accept and process sales orders timely from all systems and entry points; including allocating orders to the appropriate stocking location for fulfillment by matching national inventory to the ship to location on the sales order to reduce order distance and minimize freight costs. Stay current with manufacturing and production schedules along with timely notification to the appropriate manufacturing personnel of custom orders. 

Key Accountabilities

• Handle calls in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each call or point of contact as defined by department and company goals; this includes troubleshooting and product explanation. Daily duties and tasks are frequently non routine, requiring resolving many questions and problems for complex issues.

• Accept and process sales orders timely, this includes verifying orders for accuracy. Coordinates the distribution of orders to production areas and shipping department.

• Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and ship to location to minimize freight cost and expedite the order delivery to the customer.

• Responsible for preparing the daily shipments for invoicing; verifying orders for accuracy, communication to stocking distributors and service centers copies of packing slips, logging all orders shipped on a shipping log, and batching by sold and stock with cover sheet. Qualifications/Requirements

• High School Diploma

• 2 – 5 years Customer Service experience

• Computer skills

• Submit to Drug Screen and Background Search                       

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About Sanford, NC

Calling all job seekers near Sanford, North Carolina! Explore the abundant career opportunities awaiting you in this vibrant region. Nestled in the heart of Lee County, Sanford offers a perfect blend of a thriving job market and a charming, close-knit community. From enjoying picturesque views at San-Lee Park to savoring delicious Southern cuisine at local eateries like Mrs. Lacy's Magnolia House, this area is a hidden gem for those seeking a fulfilling career and a high quality of life. Immerse yourself in the rich culture by visiting the Temple Theatre for performing arts or cheering on the Central Carolina Cougars at their games. Don't miss out on the chance to grow your career in this captivating town!