Case Worker in Lumberton, NC
Job Summary:
The Case Worker will provide comprehensive support to customers participating in the Self-Sufficiency Program. This role involves guiding customers through the program, helping them set and achieve goals, and connecting them with necessary resources.
The ideal candidate will have strong interpersonal skills, a deep understanding of social services, and a passion for helping individuals and families achieve self-sufficiency. Any other duties as assigned.
Essentials Duties and Responsibilities:
• Conduct initial assessments to determine customers’ eligibility, needs, strengths, and goals.
• Develop and implement individualized service plans in collaboration with customers.
• Provide ongoing support and guidance to customers, helping them navigate the program and overcome barriers.
• Connect customers with community resources, such as employment services, educational opportunities, housing assistance, and financial counseling.
• Monitor customers’ progress and adjust action plans as needed to ensure successful outcomes.
• Maintain accurate and up-to-date customer records, ensuring confidentiality and compliance with program policies.
• Recommend workshops and training sessions to enhance customers’ skills and knowledge.
• Collaborate with program staff and community partners to coordinate services and support for customers
• Advocate for clients and provide customers • Complete required reports for program and funder
• Comprehend and follow the policies and procedures of the self-sufficiency program
• Participate in program evaluation and continuous improvement efforts. .
Qualifications
• Bachelor's degree in Social Work, Human Services, Counseling, or a related field. **Relevant experience may be considered in lieu of a degree. **
• Minimum of 2 years of experience in case management, social services, or a related field.
• Strong understanding of self-sufficiency programs and resources. • Excellent communication, organizational, and problem-solving skills.
• Ability to work effectively with diverse populations and build strong relationships with customers and community partners.
• May require evening or weekend hours to accommodate customer’s needs.
• Proficiency in case management software and Microsoft Office Suite.
• Commitment to the mission and values of the Self-Sufficiency Program
How to Apply
Qualified applicants should apply in person at 2601 N Elm St Suite C Lumberton NC or online at www.megaforce.com. For additional information contact our office at (910) 739-0816.
